Training Courses

Training courses

We are delighted to have partnered with Learning Curve and be able to offer the following courses.  These are fully funded and available to those that are 19 years+. 

If you are interested in finding out more or registering, please complete the form at the bottom of the page and we will be in touch.    

Certificate in Business Improvement Techniques (Level 2)

Get ahead in business with our online level 2 Certificate in Understanding Business Improvement Techniques. This qualification will help you to develop effective team working practices alongside principles and techniques that support workplace organisations. You will learn how continuous improvement techniques such as Kaizen can be applied for a boost in productivity, effectiveness, safety and waste reduction, and how businesses use it to gain that all-important competitive edge.

Course Content

  • Safe and effective team working
  • Principles and techniques that support workplace organisation
  • An understanding of continuous improvement techniques (Kaizen) and their application in the workplace
  • How to use visual management systems
  • Problem-solving techniques
  • How to carry out flow process analysis

Certificate in Customer Service (Level 2)

Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain – instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business’s success. If you work in customer service, this course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers’ needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.

Course Content

  • Learn to deliver excellent customer service
  • Increase awareness of understanding and meeting customers’ needs
  • Giving a great customer experience
  • Learn from feedback and promote products and services

Certificate in Digital Skills (Level 1)

The level 1 certificate in Digital Skills is a fully online course that can help you learn the skills you need for this increasingly digital world. You’ll develop skills to help you at home and at work, such as knowing how to filter search results or bookmark useful links. You will learn the basics of digital safety and security when using your devices and how to collaborate online professionally. The course will allow you to demonstrate your competency in digital literacy skills to employers.

Course Content

  • Find and use information

  • Safety and security when using data and digital devices

  • Communicating and collaborating online

  • Using word processing software

  • Using a computer

  • Digital career development

Certificate in Digital Skills (Level 2)

Technology evolves at a very fast pace, so it’s important to keep up with the changes and develop new digital skills. This online qualification is perfect for anyone looking to enhance their digital literacy. You’ll learn how to use search engines and social media platforms to find the information you’re looking for, how to store your data safely and minimise data breaches, and how you can use technology to communicate professionally. You will also be introduced to the world of blogging and how to engage with your followers for better interaction. All these new skills will help you to stand out at work and improve your understanding of IT.

Course Content

  • Understand how to protect devices and data

  • Communicate socially and professionally using technology

  • Apply digital skills in personal and business situations

  • Use digital resources to facilitate their own career progression

Certificate in the Lean Organisation Management Technique (Level 2)

This level 2 Certificate in Lean Organisation Management Techniques aims to improve business performance through continuous professional development (Kaizen). This fully online qualification will help you understand the concept of a lean environment and its benefits, as well as how to implement a productivity needs analysis and develop an understanding of what makes an effective team.

Course Content

  • Gain understanding of the concept of a lean environment

  • Learn how to implement a productivity needs analysis

  • Learn about continuous improvement techniques and the principles and techniques of workplace organisation

  • Understand what makes an effective team

  • Understand what makes an effective team leader

Certificate in the Principles of Business Administration (Level 2)

The level 2 Certificate in Principles of Business Administration gives you the knowledge to work in a range of different environments in a business admin role. Whether you would like to brush up on your skills or pick up some new ones, this course will give you the knowledge you need to provide high-quality support to the business you work for. This fully online qualification will help you develop your knowledge of important administrative support tasks, including how to prepare and distribute business documents and how to manage diary systems and financing systems.

Course Content

  • Develop understanding of basic administration concepts and practices

  • Review essential knowledge for daily and more complex administration tasks

  • Learn business and administration national occupational standards

Certificate in the Principles of Team Leading (Level 2)

If you’re looking to develop your team leading skills to manage a team effectively, this fully online level 2 Certificate in Principles of Team Leading will help you do just that. This qualification will teach you the principles of team leading, how to use different styles of leadership to enhance your team’s performance, and how to motivate team members to get the best out of them. You’ll learn how to manage conflict within teams, how to handle dissatisfied customers and how to be the best mentor possible.

Course Content

  • Principles of team leading

  • Understanding business

  • Understanding how to communicate work-related information

  • Understanding how to deliver customer service and resolve problems

  • Understanding how to develop working relationships with colleagues

  • Introduction to coaching

  • Introduction to mentoring

  • Understanding personal development

Certificate in the Principles of Warehousing & Storage (Level 2)

The warehousing and storage of goods is an essential part of any logistics operation. Our fully online level 2 Certificate in Principles of Warehousing and Storage qualification is perfect for those currently seeking employment in this sector. The qualification will give you insight into the warehousing and storage industry. You’ll learn how to undertake preparations for receiving goods, use different stock control methods and the best way to report and record any variations. You will also learn about the best health and safety practices to help minimise potential risks.

Course Content

  • Understanding the warehousing and storage industry

  • Understanding the functions and benefits of warehousing

  • Understanding how to store goods

  • The purpose of a stock check

Certificate in Understanding Data Protection & Data Security (Level 2)

Anyone who works with personal data needs to understands the laws surrounding it. This fully online level 2 Certificate in Data Protection and Data Security will provide you with essential knowledge on data protection compliance. The qualification will help to develop your understanding of key data legislation such as the General Data Protection Regulation (GDPR) and the Data Protection Act. You will learn the steps that organisations can take to protect data from common threats to ICT systems, as well as the consequences that failing to protect data can have for individuals and organisations.

Course Content

  • Current data protection legislation, and how it is applied

  • Organisational procedures concerning data

  • Possible threats to ICT systems and data, and how to protect against them

  • Consequences of not protecting data, and the impact of possible breaches.

Certificate in Understanding Workplace Violence & Harassment (Level 2)

In any workplace, there can be no room for violence and harassment. Sadly, reports show that more than 1 in 3 people leave their job because of bullying. With our level 2 Certificate in Understanding Workplace Violence and Harassment qualification, you will gain an understanding of how to create a safe working environment. You’ll learn about important policies and procedures, why workplace violence may occur, and how the risk of workplace violence can be reduced by good practices. The qualification will also give you the skills to champion equality and diversity within your workplace and make it more inclusive.

Course Content

  • How to contribute to a positive and safe working environment

  • How to reduce and effectively deal with violence in the workplace

  • Understanding aggression, bullying and harassment in the workplace and how it can be prevented

  • Understanding equality, diversity and inclusion in the workplace and the benefits to individuals and organisations

Creating a Business Start-up (Level 2)​

Starting your own business can be exciting, but it’s important to be fully aware of the initial processes and requirements of a business start-up. If you’re looking to start your own business, the level 2 Certificate in Creating a Business Start-Up will help you to explore business ideas and select the most appropriate option to develop. You will learn how to develop and progress your business plan so you fully understand your target market. The course will also teach you about marketing your business and the important legal and financial requirements you have to follow.

Course Content

  • Initial steps for a business start-up

  • Marketing for a business start-up

  • Legal and financial considerations when starting a business

  • How to develop a business plan

LGBT Inclusion in the Workplace (Level 2) ​

Inclusivity in the workplace is important for any industry, and LGBTQ+ inclusion is a priority for many organisations. Social attitudes and legal rights have changed dramatically in recent years, and it’s important that employees are protected from discrimination in the workplace. This qualification is great for anyone interested in LGBTQ+ issues. You will develop your knowledge of language, stereotyping and assumptions relating to lesbian, gay, bisexual and trans people in the workplace. You will learn about LGBTQ+ history and culture, as well as organisational policies and legislation that affects LGBTQ+ people at work, and gain the knowledge you need to promote inclusion in the workplace.

Course Content

  • Lesbian, gay, bisexual and trans (LGBT) history and culture

  • Language, stereotyping and assumptions relating to LGBT people

  • Organisational policies and legislation affecting LGBT people in the workplace

  • Contribute to maintaining a supportive workplace environment for LGBT people

Certificate in Understanding Climate Change & Environmental Awareness (Level 2)

The environment is currently facing the biggest challenge it has ever seen. Everyone has the power to make a difference and create a more sustainable future for the next generation. This fully online level 2 Certificate in Understanding Climate Change and Environmental Awareness will teach you all about the principles of climate change so you can drive positive change and become ‘greener’ in the workplace and at home. You will learn about the impact of pollution, the barriers to a sustainable future and how to challenge these barriers. The qualification also covers the advantages of renewable energy and how to reduce energy consumption and carbon footprints for a better world.

Course Content

  • Understand climate change, sustainability and environmental protection

  • Understand industry and the environment

  • Understand resource efficiency and waste management

Understanding Tenant Support in Social Housing (Level 2)​

Over 4 million people in the UK live in social housing. It’s important that anyone working in this sector is equipped with the key skills to make a real difference to the lives of tenants and the communities they live in. This fully online course in Understanding Tenant Support in Social Housing will help you deliver great customer service when dealing with tenants and appreciate why it is important to correctly record and report any problems. You’ll learn how to manage challenging behaviour and difficult situations that could arise at work, and understand your role in safeguarding vulnerable community members.

Course Content

  • Introduction to the social housing sector

  • Understand the principles of safeguarding and equality and diversity

  • Understand mental and physically ill health

  • Understand reasons for problematic behaviour

  • Understand issues affecting isolated tenants

If you are interested in finding out more or registering for a course, please complete this form and we will be in touch